Complaints Policy

We make every effort to give the best service possible to our patients.

If you feel we have got something wrong, please let us know. We will try to rectify problems and find ways to improve our service. Most complaints can be resolved at a local level and can be made in the following ways:

• Completing a Formal Complaints Form, available from reception.
• Completing a Formal Complaints Form, available for download below. Once completed, please return the form to the practice.
• By letter to: Complaints c/o The Highlands Practice, 102 Highlands, Fareham, PO15 6JF.

Further information on our complaints policy and process can be obtained by calling our Patient Service Advisor Team on 01329 845 777. Please note we don’t take complaints over the phone.

You can download a copy of our Formal Complaints Form here: Meon Health Practice Formal Complaints Form

You can download a copy of our Complaints Policy here: Meon Health Practice Complaints Policy

Third Party Complaints

Meon Health Practice allows a third party to make a complaint on behalf of a patient. The patient must provide consent for them to do so. A Third-Party Patient Complaint Form is available from reception or for download below. Once completed please ensure this is returned to the practice along with your complaint form or letter.

You can download a copy of our third party complaint consent form here: Meon Health Practice Third Party Complaint Consent