We collect and value all feedback we receive internally either in person, in writing, or over the phone, and from external sources such as the NHS Friends and Family Test and NHS Reviews and Ratings.
We would like to hear your thoughts, ideas & suggestions and incorporate these into our work to improve healthcare in our community.
Thank you in advance for taking the time to contact us and sharing your feedback.
We use all feedback to help identify what we are doing well, and where we can improve.
How was your experience with us?
Positive experience
We receive many compliments about our services and our helpful team.
We will always ensure your feedback is shared with those involved and our wider teams.
Poor experience
Tell us if we have got something wrong.
We will always try to rectify issues within our control and use your feedback to improve our service as needed.
NHS Reviews and Ratings
A key feature of the NHS website allows patients to rate and review NHS care services in England.
Your feedback helps everyone to know where things are going well and where they can be improved.
To find out more, watch this video about NHS ratings and reviews on YouTube.
To see our NHS Reviews and Ratings, please click here: Ratings and reviews – Meon Health Practice – NHS
NHS Friends and Family Test
The Friends and Family Test (FFT) is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
The FFT question asks a patient to consider if they would recommend the service they used to their friends and family, and helps us understand our patients experiences.
To see our NHS Friends and Family Test results, please click here: NHS England » Friends and Family Test data