Responsive to patients:

In 2024, we received and responded to more than 20,000 requests submitted online via Anima and over 73,000 telephone calls for our patients

Care Quality Commission Rating GOOD. As inspected and rated by the CQC in 2024, we are rated Good in all areas: Safe, Effective, Caring, Responsive, and Well-led.

Patient satisfaction:

In 2024 our NHS Friends & Family data shows 89% of patients scored us ‘good’ or ‘very good’ alongside scores of 90% in 2023.

Please visit our Testimonials page for more info.

The NHS Patients’ Charter sets out what our patients can expect from us and also how our patients can support our GP team.

Key features of the charter include; access to services, better use of digital online systems, timely responses, improved continuity of care and clear feedback and complaints processes.

To read the guide and learn what to expect from us so you get the best from the National Health Service (NHS), please click on the link below:

NHS England » You and your general practice – English

Right Clinician, Right Time, Right Place – Who Should I See?

Our Health Navigator A–Z helps you find reliable advice about symptoms, conditions and services.

It’s designed to make it easier for you to understand your health, manage minor problems at home, and know when and where to get the right medical and admin help.

Please have a look at this advice before contacting the practice as you may not require an appointment to get the help you need, and there may be other services better suited to help you, or that offer help we do not provide.