Delivering quality care with compassion & respect are a key focus for all of our patients at Meon Health Practice
Responsive to patients:
In 2024, we received and responded to more than 20,000 requests submitted online via Anima and over 73,000 telephone calls for our patients
Care Quality Commission Rating GOOD. As inspected and rated by the CQC in 2024, we are rated Good in all areas: Safe, Effective, Caring, Responsive, and Well-led.
Patient satisfaction:
In 2024 our NHS Friends & Family data shows 89% of patients scored us ‘good’ or ‘very good’ alongside scores of 90% in 2023.
Please visit our Testimonials page for more info.
The NHS Patients’ Charter (2025/26)
The NHS Patients’ Charter sets out what our patients can expect from us and also how our patients can support our GP team.
Key features of the charter include; access to services, better use of digital online systems, timely responses, improved continuity of care and clear feedback and complaints processes.
To read the guide and learn what to expect from us so you get the best from the National Health Service (NHS), please click on the link below:
Health Navigator A-Z
Right Clinician, Right Time, Right Place – Who Should I See?
Our Health Navigator A–Z helps you find reliable advice about symptoms, conditions and services.
It’s designed to make it easier for you to understand your health, manage minor problems at home, and know when and where to get the right medical and admin help.
Please have a look at this advice before contacting the practice as you may not require an appointment to get the help you need, and there may be other services better suited to help you, or that offer help we do not provide.
Out of Hours for non-emergencies
NHS 111
Get help at NHS 111 online or call 111.
Available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
Healthier Together – for parents, young people and pregnant women
The Healthier Together website has excellent advice written by doctors. There is also an app available in the App Store or Google Play.
Tip: Use our PO15 6JF postcode to link to Meon Health Practice in the app.
Emergencies
In the event of a life-threatening medical emergency, call 999 or go to Accident & Emergency
For serious injuries and life-threatening emergencies only. Find out more about when to go to A&E.
British Sign Language (BSL) speakers can make a BSL video call to 999.
Deaf people can use 18000 to contact 999 using text relay.
For any non life-threatening medical emergency, you can go to an Urgent Treatment Centre
Urgent Treatment Centres can provide medical help for a non life-threatening emergency.
Latest News
Important travel information for patients – M27 closure between Junctions 9–11 over the Christmas period
25th November 2025We want to make you aware of a major planned closure of the M27 that may affect travel to and […]
All Meon Health Practices are closed for staff training on Tuesday 25th November, 1.00pm-6:30pm
24th November 2025Changes to our Saturday seated exercise class at Highlands practice
13th November 2025We’d like to let patients know that the Saturday seated exercise class at Highlands will be coming to an end, […]
